Password Setting or Resetting

For an individual to use Skyware, they must first be entered into the system as a User. This must be done by someone who has the appropriate access/authorization, with permission to access and alter the Users Configuration area. This area allows you to enter and configure information about each of the individual Users who will be using the Skyware Systems interface, including what areas within Skyware the User has access to (via the Security Group selected). Each group will be given access to a different selection from the extensive list of possibilities and may have a different menu screen tailored to their group designated as the landing page upon logging in. (By default, the Dashboard View is used. Other possible landing screen choices include: Full Menu, Short Menu, Staff Reader Board, Housekeeping, Point of Sale or Charts). It is also possible to designate a different log in screen for a User in a specific Security Group. For example, the typical log in page for restaurant staff is the POS Restaurant Log In screen, not the main Log In screen, reducing the number of steps required to access the Point of Sale (POS)).

Once the User has been entered into Skyware, the User may use the MAIN log in screen to generate their password.

OR

Note: The Initial log in screen for any User must be the MAIN Skyware Systems log in page, before they can use the restaurant log in as it initializes the log in ID.

Enter the User into Skyware:

(See Users for more details):

The Users Maintenance screen display is split into two frames, with the left side of the screen listing any already configured Users for the property and the right side containing the fields you need to complete in order to add or edit a User for the property. The Users Maintenance Screen has two tabs, with the General tab being displayed by default.

Several fields on the General tab are required and must be completed to generate the User account. This includes User ID (a unique ID assigned to the individual User, which may be up to 10 characters long, alphanumeric only), First Name, Last Name, Security Group (different security groups will have different levels of access to Skyware) and Default Menu (the Menu screen that will be displayed as the landing page after the User's log-in).

Also important for adding a new User are the check boxes shown on the general tab, allowing you to specify details about the User - including the check boxes Reset Password (if checked, the next time this User logs in they will be prompted for a new one) and Password Required (for security, this should ALWAYS be checked as allowing a user to access Skyware Systems without a password is a security risk to your property).

Note: By default BOTH (Reset Password and Password required) of these are CHECKED when adding a NEW user.

Note: The Reset Password option will become unchecked once the staff member has logged into the system and set up a password. However checking it at any point after that initial log in will allow the staff member to create a new password the next time they log in into the system.

Locked Out:

If the incorrect password is used when attempting to log in to Skyware, instead of a successful log in you will see an error message appear on the log in screen, informing you that the password entered was invalid, with the number of attempts remaining.

There is a 7 limit try on password attempts before the User is locked. Once a User account has been locked, it will require action by a manager (someone with the appropriate authorization) working WITHIN Skyware to unlock the account to allow further attempts at logging in to be performed.

On the User Maintenance screen, if a specific User account has been locked, it will be shown by the "Locked Out" Check box being checked.

This means that the User has been locked out of Skyware due to invalid password attempts. Un-check the "Locked Out" check box to allow further attempts at logging in by the User to take place (7 more attempts may now be made before the User account is locked again).

Note: Until this check box is unchecked, the User CANNOT log in to Skyware, even using the correct password. Instead an error message informing the user of too many attempts (with managerial assistance now required) will appear.

Password Resetting:

If a password reset for a current User is desired for any reason, it is simple to perform BUT it will require action by a manager (someone with the appropriate authorization) working WITHIN Skyware to initiate it on the User Maintenance screen.

For an existing User account, once the staff member has logged into the system and set up a password, the "Reset Password" check box option will automatically become unchecked.

However, manually checking it (and saving the change using the save icon in the local tool bar) at any point will allow the staff member to create a new password the next time they log in into the system, just as they did during the initial log in.

Note: If the password resetting is due to the "locking out" of the User, be sure to also uncheck the "Locked Out" check box when checking the "Reset Password" check box. Otherwise, whilst the initial reset and verification of the password will be allowed, subsequent attempts to log in using the new password will still not.

Password Setting or Resetting

Every Property's information is protected by using a Log in screen, with a password being required for using Skyware. Every User must enter their unique User ID and password to access Skyware. (Log in for Skyware Systems is cloud based; the link to the log in page should be bookmarked for ease).